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Company & Effective Date
Company: INCREDIBLE YOU CONSULTANTS L.L.C S.O.C
Effective Date: 09/07/2025 -
Scope of Policy
This Refund Policy governs the purchase and use of all digital, downloadable, and subscription-based products ("Products") offered through arfeenkhan.com by INCREDIBLE YOU CONSULTANTS L.L.C S.O.C, a registered UAE company. By making a purchase, you agree to this policy and waive certain refund rights as permitted by UAE law.
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General Policy – No Refunds for Digital Goods
All sales of digital and downloadable products are final. Once the product is accessed, streamed, downloaded, or delivered, it becomes non-refundable and non-returnable.
This policy is in accordance with UAE Federal Law No. 15 of 2020 and Article 12 of the Executive Regulations, which allow exceptions to refunds when digital content is accessed upon purchase.
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Refund Exceptions (Technical Faults Only)
If you are unable to access your purchased product due to a technical error on our platform, you may request a refund within 7 days of purchase. Refunds will only be issued if:
- The issue is confirmed by our support team as a platform-side fault.
- The content has not been significantly accessed, streamed, or downloaded.
To request a refund, please email [email protected] with:
- Full name
- Order number
- Reason for refund
- Screenshots or technical evidence
Our team will respond within 48 hours and assess the claim.
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Subscription Cancellation Policy
For monthly, quarterly, or yearly subscriptions:
- You may cancel your plan at any time.
- Cancellations must be made at least 48 hours before the renewal date to avoid the next charge.
- No partial refunds will be provided for any unused time in the billing cycle.
To cancel your subscription, contact [email protected].
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Order Modification – 24 Hour Grace Period
If you made a mistake in your order, you may request a one-time modification within 24 hours of purchase. This is not a refund, but an adjustment (e.g., swapping product tiers).
To initiate, please include:
- Full name
- Order number
- Contact information
- Reason for modification
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Dispute Resolution & Payment Gateways
If a refund request is submitted through your bank or credit card provider, we will respond in accordance with the terms of our merchant provider (e.g., Stripe, Checkout.com, etc.).
Please contact us first to resolve any issues before initiating a chargeback.
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Contact Us
If you have questions or require support, please email:
Company: INCREDIBLE YOU CONSULTANTS L.L.C S.O.C
Email: [email protected]
Website: https://arfeenkhan.com